Complaints procedure

Should you have a complaint regarding any aspect of your child's care or education, please take it up directly with the teacher concerned.


If this proves unsuccessful in resolving the issue, please contact the Centre Manager. Please lodge written confirmation of this complaint within two days.

If you have a concern about your child or a teacher the following procedure is recommended:

Discuss with the Centre Manager/Supervisor

If matter is not resolved the concern should be in writing to the chairperson of the Management Committee

If the matter is not resolved satisfactorily with the above process, the concern should be taken to the Ministry of Education